FAQ

Newsletter

• How can I unsubscribe from the newsletter?

My Account

• How can I have my customer account deleted?
• How do I change my address?
• How can I reset my password?

Discount Code

• Why can't I redeem my discount code?
• How can I redeem my discount code?

Payments

• Are your payment pages secured according to the latest encryption methods?

Order Returns / Revocation

• When will I receive my refund?
• How do I return my order?

Orders

• How do I get a copy of my invoice?
• What can I do, if I have ordered to the wrong address?
• How do I change or cancel my order?

Delivery

• Can my order be shipped to a DHL packing station?
• Which countries do you ship to / what are the shipping costs?
• How can I change or add a delivery address?
• Why haven't all my items arrived?
• Where is my order?